Frequently Asked Questions
Orders are typically processed within 24 hours. Once shipped, delivery usually takes
1–3
working days for local orders. You will receive a tracking number via email as
soon
as your package is on its way.
Yes, we accept returns within 14 days of delivery for eligible items in their original,
unused
condition. Please note that certain sale items or personalized goods may be final sale.
Contact
our support team to initiate a return request.
Our team is here to help! You can reach us via:
- WhatsApp: +6012-3011610
- Email: nextoraone@gmail.com
Same-day delivery may be available for selected areas and products. Availability depends on
order time, location,
and courier capacity. Contact support with your postcode before placing the order to
confirm.
Once your order is shipped, you’ll receive a tracking link via email (and/or WhatsApp if
provided). You can also
check the latest status in your account order page.
If the order hasn’t been shipped, we may be able to update the address. Please contact
support
ASAP with your
order number and the corrected address. Once shipped, changes depend on courier policy.
Orders can only be cancelled if they have not been processed or shipped. Contact support
quickly
with your order
number and we’ll do our best to assist.
We accept selected online payment methods shown at checkout. Available options may vary by
product type and
currency. If you face payment issues, please contact support with a screenshot of the error.
Please check your spam/junk folder first. If it’s still missing, contact support with your
registered email/phone
and we’ll help verify your order status.
Most digital goods, PIN codes, vouchers, and top-ups are non-refundable once
processed/delivered. Exceptions may
apply for invalid codes or failed transactions after verification. Please refer to our
Returns &
Refunds policy
or contact support with proof.
We take data protection seriously and only use your information to process orders and
provide
support. For full
details, please refer to our Privacy Policy.
Common reasons include: flash glare covering the name, the image being too blurry, or
corners
being cut off. Please use natural lighting.
The "For Verification Use Only" note is a security measure. It prevents identity theft by
ensuring your ID photo cannot be reused for other illegal applications.
No. We require a photo of the original physical ID card to verify
authenticity.
Black and white photocopies are not accepted.
Still have questions?
If you couldn't find the answer you're looking for, please get in touch with our friendly team.