Terms and Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Nextora.my, including any related website, account, dashboard, order flow, communication channel, digital delivery process, and services made available through the platform (collectively, the “Platform”). By accessing, browsing, registering an account, submitting an order, making payment, or otherwise using the Platform, you agree to be legally bound by these Terms.

Important: Certain products and services available through the Platform are digital, customised, time-sensitive, activation-based, registration-based, subscription-based, or fulfilled through third-party providers. Such items may be non-cancellable, non-returnable, and/or non-refundable once processed, delivered, activated, registered, accessed, scheduled, or substantially performed, except where required by applicable law.

1. Operator Information

The Platform is owned and operated by:

• Business Name: NEXTORA ENTERPRISE
• Registration No.: 202503284924 (NS0314937-A)
• Business Address: Wisma Tian Siang, No. 6 BWH, Jalan Dato Ahmad Yunus, 32000 Sitiawan, Perak, Malaysia
• Website: https://nextora.my
• Email: nextoraone@gmail.com

In these Terms, references to “Nextora”, “we”, “our”, or “us” mean NEXTORA ENTERPRISE. References to “you” or “user” mean any visitor, customer, account holder, buyer, merchant, partner, or other person using the Platform.

2. Definitions

• Account means a registered user account created on the Platform.
• Content means text, graphics, images, audio, video, code, product listings, descriptions, documents, designs, data, reviews, and other materials displayed on or submitted through the Platform.
• Digital Item means any non-physical item delivered electronically or activated digitally, including domains, hosting, subscriptions, licenses, vouchers, digital files, access credentials, and similar products.
• Order means a request placed by you to purchase goods or services through the Platform or through an official Nextora payment or order channel.
• Service means any professional, technical, support, consulting, development, integration, maintenance, setup, design, automation, or other service supplied by Nextora.
• Supplier means a third-party provider, merchant, vendor, registry, licensor, hosting company, logistics company, API provider, or partner involved in fulfilling a product or service.
• Platform includes the website, checkout flow, account area, dashboards, digital delivery system, communication channels, and related operating infrastructure used by Nextora.

3. Eligibility & Accounts

3.1 Legal capacity

You must have the legal capacity to enter into a binding contract under applicable law. If you are using the Platform on behalf of a company, partnership, or other organisation, you represent and warrant that you have authority to bind that entity to these Terms.

3.2 Accuracy of information

You must provide information that is accurate, complete, current, and not misleading when creating an Account, submitting an Order, requesting support, or providing delivery/activation details. We may rely on the information you provide.

3.3 Account responsibility

• You are responsible for maintaining the confidentiality of your username, password, verification method, and any other access credentials.
• You are responsible for all actions taken through your Account unless caused solely by our proven fault.
• You must notify us immediately if you suspect unauthorised access, account misuse, or a security incident.

3.4 Verification and compliance

We may require identity verification, billing verification, ownership verification, fraud screening, or supporting documents before accepting, processing, delivering, or continuing certain Orders, Accounts, or Services. Failure or refusal to complete reasonable verification may result in delay, rejection, suspension, or cancellation.

4. Contract Priority & Special Terms

Certain products, services, quotations, invoices, proposals, statements of work, service schedules, renewal notices, product pages, checkout disclosures, service descriptions, and signed agreements may contain additional or more specific terms.

If there is any inconsistency between these general Terms and any more specific written terms issued by Nextora in relation to a particular Order, Service, or product category, the more specific terms shall prevail to the extent of that inconsistency.

This includes, without limitation, terms relating to scope, deliverables, milestones, turnaround time, support coverage, activation timelines, deposits, renewals, cancellation rights, suspension rights, intellectual property ownership, and post-delivery obligations.

5. Platform Rules (Acceptable Use)

You agree not to misuse the Platform. Without limitation, you must not:

• Use the Platform for unlawful, fraudulent, deceptive, abusive, defamatory, or harmful purposes.
• Attempt to gain unauthorised access to accounts, data, software, source code, servers, networks, or third-party integrations.
• Interfere with the security, integrity, availability, rate limits, or normal functioning of the Platform.
• Upload or transmit malware, malicious scripts, harmful files, spam, or disruptive content.
• Submit false, stolen, unauthorised, or misleading payment, account, or identity information.
• Scrape, copy, mirror, crawl, harvest, extract, or reuse Platform data, content, listings, or code without prior written permission.
• Use the Platform in a way that infringes the intellectual property, privacy, publicity, confidentiality, or other rights of any person.
• Post or submit fake reviews, impersonate another person or entity, or misrepresent affiliation, authority, or ownership.

We reserve the right to investigate suspected misuse and to take any action we consider reasonably necessary, including warning, access restriction, order cancellation, suspension, termination, evidence preservation, or referral to relevant authorities.

6. Orders & Checkout

6.1 Order submission

By placing an Order, you confirm that you have reviewed the relevant product or service description, pricing, category-specific restrictions, important disclosures, and any applicable special terms. You also confirm that all information submitted by you, including contact details, billing details, account identifiers, domain names, technical instructions, and delivery information, is accurate and complete.

6.2 Acceptance of Order

Submission of an Order does not automatically mean acceptance. We may accept, reject, hold, or manually review any Order. An on-screen acknowledgement, invoice, automated email, payment receipt, or status update does not by itself guarantee that an Order cannot later be declined, adjusted, or reversed where there is legitimate reason to do so.

6.3 Refusal, cancellation, or limitation

We may refuse, cancel, suspend, or limit any Order at our discretion where reasonably necessary, including in cases of: suspected fraud, duplicate orders, pricing error, typographical error, supplier limitation, compliance risk, missing information, failed verification, stock or capacity issues, misuse of promotion, technical error, restricted item, prohibited conduct, or inability to perform.

6.4 Customer responsibility for submitted details

We are not responsible for loss, delay, failed activation, failed registration, or incorrect delivery caused by incorrect, incomplete, outdated, inaccessible, or unauthorised information provided by you.

7. Pricing, Fees & Payments

7.1 Pricing

Prices shown on the Platform are subject to change at any time without prior notice unless already confirmed in an accepted quotation or other binding written agreement. Promotional offers may be limited by date, quota, user eligibility, usage conditions, region, payment method, or product availability.

7.2 Taxes, gateway fees, and other charges

• Applicable taxes, including SST where applicable, may be added at checkout or invoicing stage.
• Certain payment channels, gateways, providers, or fulfilment methods may involve additional fees or adjustments, which may be disclosed before payment where practicable.
• Unless otherwise stated, prices are displayed in Malaysian Ringgit (MYR).

7.3 Payment authorisation and processing

Payments may be processed through third-party payment providers. By making payment, you authorise the applicable provider to process the transaction and you agree to comply with the payment provider’s own terms, risk controls, and verification requirements.

7.4 Failed, reversed, or disputed payments

If a payment is reversed, charged back, disputed, declined after delivery, or flagged as suspicious, we may suspend the relevant Order, Account, service access, support, renewal, or future transactions until the matter is resolved. You remain liable for amounts validly due.

7.5 Deposits and milestone payments

For certain Services, we may require an upfront deposit, staged payment, milestone payment, renewal payment, or advance commitment. Unless otherwise stated in writing, deposits and payments for work already commenced, time reserved, or third-party costs already incurred may be non-refundable.

8. Delivery, Activation & Completion

8.1 Digital delivery

Digital Items may be delivered through email, dashboard access, download link, account credit, credentials, license key, provider activation, API provisioning, or other electronic method. Delivery shall be deemed complete when the item is sent, provisioned, activated, or made accessible using the details provided by you.

8.2 Domain, hosting, subscriptions, and provider-based products

Products involving domain registration, renewal, transfer, hosting, cloud services, software licenses, or subscriptions may depend on third-party registries, providers, or licensors. Processing times may vary, and successful activation may be subject to provider rules, availability, technical requirements, and registry/provider approval.

8.3 Physical goods

Where physical items are sold, shipping timelines are estimates only unless expressly stated otherwise. Delays caused by couriers, customs, weather, address issues, failed delivery attempts, or third-party logistics are outside our reasonable control.

8.4 Service completion

A Service may be treated as delivered or completed once the agreed milestone, handover, setup, deployment, consultation, submission, output, support task, or other agreed deliverable has been provided, made available, or substantially performed.

Proof of transmission, activity logs, provider confirmation, system status, support records, courier records, or timestamped delivery evidence may be used to determine whether delivery, activation, or completion has occurred.

9. Refunds, Returns & Cancellations

Refund, return, exchange, replacement, and cancellation eligibility depends on the type of item purchased, the stage of processing, the nature of the product or service, and any category-specific terms disclosed on the relevant page, quotation, invoice, proposal, or support communication.

Please also refer to our Refund & Return Policy .

9.1 General rule for digital and activation-based items

Unless otherwise required by applicable law, Digital Items, registered items, activated items, custom-configured items, provider-submitted items, and access-based items are generally non-cancellable, non-returnable, and non-refundable once delivered, activated, registered, accessed, submitted to a provider, or otherwise processed beyond the point of practical reversal.

9.2 Services and custom work

Where work has commenced, time has been reserved, consultation has been provided, a milestone has been completed, or third-party costs have been incurred, refunds may be refused in full or in part depending on work performed and expenses incurred.

9.3 Exceptions

Refund consideration may be available, subject to verification, in limited cases such as duplicate payment, proven non-delivery, proven non-provisioning, material service failure directly attributable to us, or payment captured for an Order that we expressly reject and do not fulfil.

Important: A change of mind, misunderstanding of product suitability, failure to use a delivered item, customer delay, customer inactivity, customer technical environment, or incorrect information submitted by the customer does not by itself create a right to refund.

10. Web Development, System Development & Professional Services

10.1 Scope and governing documents

Professional services including web development, system development, maintenance, technical support, integration, automation, cloud setup, consulting, design, and similar work may be governed by a quotation, invoice, proposal, service brief, statement of work, timeline, or separate written agreement issued by Nextora.

10.2 Client responsibilities

• You must provide timely approvals, accurate instructions, access credentials, content, data, technical information, and feedback reasonably required for performance.
• You are responsible for ensuring that materials, content, trademarks, media, credentials, and instructions supplied by you are lawful and authorised for use.
• Delays caused by missing content, delayed approvals, unclear instructions, unavailable access, or changing requirements may extend timelines and affect scheduling or fees.

10.3 Change requests and out-of-scope work

Any request beyond the agreed scope may be treated as additional work and may be subject to revised fees, revised timelines, separate quotation, or separate written approval before implementation.

10.4 Third-party tools, plugins, themes, APIs, and subscriptions

Certain Services depend on third-party software, themes, plugins, templates, APIs, hosting, domains, cloud providers, licenses, or subscriptions. Unless expressly included in writing, such third-party products, renewals, and usage fees are your responsibility. Third-party charges are generally non-refundable once activated, billed, or incurred.

10.5 Testing, approval, and handover

We may request review, testing, or approval before final handover. If you fail to review or respond within a reasonable period, we may treat the relevant deliverable or milestone as approved for billing, timeline, and completion purposes.

10.6 No guarantee of business result

Unless expressly agreed in writing, we do not guarantee a specific commercial result, ranking, traffic level, conversion rate, sales outcome, compatibility outcome, or third-party platform approval.

10.7 Ownership pending full payment

Unless otherwise stated in writing, all drafts, source files, code, layouts, working files, concepts, non-final outputs, staging builds, unreleased deliverables, and project materials remain our property until full payment has been received.

11. Third-Party Suppliers, Marketplace Items & External Dependencies

The Platform may display, facilitate, resell, arrange, or support goods and services that are fulfilled in whole or in part by third-party Suppliers. In such cases, Supplier-specific terms, restrictions, lead times, support rules, eligibility rules, technical requirements, or cancellation rules may apply.

11.1 Supplier performance

Where a product or service depends on a third-party Supplier, registry, licensor, logistics provider, or platform, fulfilment may be affected by that party’s systems, inventory, approval process, policy changes, or downtime.

11.2 Responsibility boundaries

We do not assume liability for delays, refusals, suspensions, incompatibilities, discontinuation, stock shortages, service interruptions, or policy changes originating from third-party Suppliers beyond our reasonable control.

Where applicable, product pages, quotations, order messages, or support records may identify whether an item is fulfilled directly by Nextora, by a Supplier, or through a mixed fulfilment arrangement.

12. Intellectual Property

12.1 Platform ownership

The Platform and its design, branding, layout, software, code, database structure, text, graphics, product descriptions, workflows, documents, and other Content are owned by or licensed to Nextora and are protected by applicable intellectual property laws.

12.2 Restrictions

You may not copy, republish, distribute, reverse engineer, extract, frame, modify, exploit, resell, or create derivative works from the Platform or its Content except as expressly permitted in writing.

12.3 User-submitted materials

By submitting content, feedback, reviews, ideas, messages, files, or materials to us, you represent that you have the right to do so. You grant us a non-exclusive, royalty-free license to use, reproduce, process, display, and store such materials for the purposes of operating, delivering, improving, supporting, documenting, and marketing the Platform and Services, unless prohibited by law or otherwise agreed in writing.

12.4 Service deliverables and reserved rights

Ownership and usage rights in paid deliverables may be defined in the applicable quotation, SOW, invoice, or written agreement. Unless otherwise stated in writing:

• we retain ownership of our pre-existing know-how, frameworks, templates, libraries, automation assets, methods, and reusable components;
• third-party licensed assets remain subject to their own license terms;
• rights in final client-specific deliverables transfer or are licensed only to the extent expressly agreed and only after full payment.

13. Privacy & Personal Data

Your use of the Platform is also subject to our Privacy Policy .

You agree to provide accurate personal and business information where required, and acknowledge that certain products, payments, and Services may require verification, record-keeping, fraud screening, contactability, or audit trail retention for security, legal, operational, or compliance reasons.

14. Disclaimers & Limitation of Liability

14.1 “As is” and “as available” basis

To the maximum extent permitted by law, the Platform, Content, and Services are provided on an “as is” and “as available” basis. We do not warrant that the Platform will always be uninterrupted, secure, error-free, timely, fully compatible with every environment, or free from bugs, delays, data loss, or harmful components.

14.2 Third-party dependency disclaimer

We are not responsible for failures, interruption, delay, refusal, downtime, policy changes, or technical problems caused by third-party providers, including payment gateways, registries, hosting companies, cloud providers, software vendors, API providers, telecommunications providers, couriers, logistics providers, marketplace partners, or Suppliers.

14.3 No indirect or consequential loss

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, including loss of profits, revenue, income, business opportunity, goodwill, reputation, anticipated savings, productivity, contracts, customers, or data.

14.4 Liability cap

To the extent liability cannot lawfully be excluded, our total aggregate liability arising out of or in connection with any specific claim shall not exceed the amount actually paid by you to Nextora for the particular Order or Service giving rise to that claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

15. Indemnity

You agree to indemnify, defend, and hold harmless Nextora, its proprietor, staff, representatives, contractors, affiliates, and service providers from and against any claim, demand, action, liability, loss, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms or any related policy;
• your misuse of the Platform or Services;
• your violation of any law, regulation, or third-party right;
• any content, file, material, instruction, credential, or data supplied by you;
• your fraud, negligence, misrepresentation, or unauthorised conduct.

16. Suspension, Restriction & Termination

We may suspend, restrict, hold, or terminate access to the Platform, any Account, any Order, any digital asset, any delivery flow, or any related support where we reasonably believe this is necessary to protect our business, other users, Suppliers, or the integrity of the Platform.

This may include cases involving suspected fraud, abusive behaviour, repeated policy breach, chargeback misuse, false information, verification failure, security risk, unlawful activity, supplier complaint, non-payment, or misuse of promotions or systems.

Suspension or termination does not affect rights and obligations that accrued before suspension or termination, including payment obligations, non-refundable items, indemnities, liability limitations, intellectual property protections, and records required for legal or compliance purposes.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of Malaysia. The parties shall first attempt to resolve any dispute through good-faith discussion. If a dispute cannot be resolved amicably, it may be submitted to the courts of Malaysia, subject to any mandatory rights or remedies available under applicable law.

Nothing in these Terms is intended to remove or restrict any non-excludable statutory consumer rights that apply under Malaysian law.

18. Changes to These Terms

We may amend, revise, update, or replace these Terms from time to time. The latest version will be posted on this page together with the updated revision date. Your continued use of the Platform after the updated Terms become available constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms, please contact: