Free Shipping Above RM150 ✦ Premium Quality Custom Gifts ✦ Fast Response Support ✦ Exclusive Member Rewards ✦ Free Shipping Above RM150 ✦ Premium Quality Custom Gifts ✦ Fast Response Support ✦ Exclusive Member Rewards
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Help Center

Guideline

Quick answers. Step-by-step guides. Less reading, more doing.

How to Login

Account
✅ What you need
Email + Password

Use the email you registered with.

📝 New User
Register First

Don’t have an account? Create one before logging in.

📍 Where
Login Page

From website menu or profile.

🔒 Security
Keep password private

Never share password.

🖥️Desktop
Steps
  1. On the top navigation bar, click Login.
  2. Enter your Email and Password.
  3. Click Sign In.
  4. After login, you can click your username (top-right) to access My Orders and other options.
Tip: If you’re using a shared device, remember to logout after use.
📱Mobile
Steps
  1. Tap Profile on the bottom menu.
  2. Tap Login (or Sign In).
  3. Enter your Email and Password.
  4. Tap Sign In.
Tip: Make sure your keyboard doesn’t add spaces at the end of your email.

Common Problems

Forgot password?
Please contact the our customer support to reset your access or resolve account issues
Login failed even though password is correct?
Ensure you are using the same email you registered with. If you recently changed password, try clearing browser cache or reopen the app.

How to Order

Ordering
🛍️ Step 1
Browse Products

Explore available products and categories.

➕ Step 2
Add to Cart

Select quantity / variant and add to cart.

💳 Step 3
Checkout & Pay

Fill details and complete payment.

📦 Step 4
Order Processing

Track status in your account.

1

Browse & Select Product

Visit the shop page, browse through categories, and open the product you wish to purchase.

2

Add to Cart

Choose the correct variant (if any), set quantity, then click Add to Cart.

3

Checkout & Payment

Review your cart, fill in delivery details, and complete payment using the available payment methods.

You will receive an order confirmation once payment is successful.

4

Track Your Order

You can check your order status anytime from My Orders.

🖥️Desktop
  1. Look at the top-right corner.
  2. Click your username to open the dropdown.
  3. Select My Orders.
📱Mobile
  1. Tap Profile on the bottom menu.
  2. Tap My Orders.
Order Status

You’ll see statuses like Pending, Processing, Shipped, or Completed. Tap an order to view full details and tracking (if available).

Common Questions

Why is my order still pending?
Pending means payment has not been completed or confirmed yet.
Payment deducted but no order?
Please wait a few minutes and refresh. If the issue persists, contact support with your payment reference.

Check Order Status

Orders
📍 Where
My Orders

View all your orders in one place.

🔎 What to do
Open an Order

Tap the order you want to check.

📦 Result
Status & Details

Track progress or access digital items.

How to Find My Orders

🖥️Desktop
  1. Click your username at the top-right.
  2. Select My Orders.
  3. Tap the order you want to view.
📱Mobile
  1. Tap Profile on the bottom menu.
  2. Tap My Orders.
  3. Tap the order you want to view.

Order Status Meaning

Pending

Order created but payment is not completed or not confirmed yet.

Paid

Payment successful. Your order will be processed soon.

Processing

We are preparing your order (packing or processing digital content).

Shipped

Physical order has been handed to courier. Tracking details will be shown.

Completed

Order is finished. For digital products, content is now available.

Failed Cancelled

Payment failed or order was cancelled. You may try again.

Digital Products

How to access digital items?
When a digital product order is marked as Completed, a Track link will appear inside the order details.
What happens after I click Track?
You’ll be redirected to the digital delivery page where you can view or copy your digital content (PIN / code / access details).
Track link not visible?
Make sure the order status is Completed. If it’s still Processing, please wait a moment or contact support.

Verify Account

Verification
Important:
Profile verification details can be submitted only once. Please ensure all information is correct before saving.
🖥️Desktop
  1. Click your username at the top-right.
  2. Select Dashboard.
  3. Click Profile Settings.
  4. Fill in all required information.
  5. Upload your identification image.
  6. Click Save.
📱Mobile
  1. Tap Profile on the bottom menu.
  2. Tap Profile Settings.
  3. Fill in all required information.
  4. Upload your identification image.
  5. Tap Save.

Required Information

  • Full Name
  • Phone Number
  • Email Address
  • IC Number
  • Date of Birth
  • IC Image Upload

Verification Status

Unverified

Your profile has not been verified yet. This is the default status after submission.

Verified

Your profile has been successfully reviewed and approved by admin.

Note:
Verification is reviewed manually by admin. Once approved, your status will automatically change from Unverified (grey) to Verified (green).

KYC Guide

Security

To protect your identity and prevent misuse, we require a clear IC (MyKad) photo before approving account verification.

Tip: Use natural lighting and avoid flash glare so all text remains sharp and readable.

Method 1: Physical Note

Recommended

Write a note on a small piece of paper and place it next to your IC when taking the photo.

Sample (Physical Note)
Sample IC with Digital Watermark
View Sample

Method 2: Digital Watermark

Take a photo of your IC first, then add a watermark text across the image.

  • Place the text diagonally across the photo.
  • Do not cover your name, IC number, or face.
  • Recommended text: For Verification Use Only
Sample (Digital Watermark)
Sample IC with Digital Watermark
View Sample

Example only. Personal details are hidden for demonstration.

Please Do
  • • Use a color photo
  • • Ensure all four corners are visible
  • • Keep all text clear and readable
Please Avoid
  • • Blurry or glare-heavy photos
  • • Covering name, IC number, or face
  • • Screenshots or photocopies

🛡️ Why do I need to verify my identity?

🚫
Prevent Scammers

Verification prevents scammers from using fake or stolen IDs.

🔒
Protect Your Identity

Ensures no one else uses your personal details illegally.

✅
Trust & Safety

Helps maintain a safe and trusted platform for all users.

Switch Language

Language

Our website does not have a built-in language switcher. You can easily translate the page using your browser’s built-in translation feature.

Good to know:
Translation is handled by your browser (Google or Apple), and no additional installation is required.

Google Chrome

Recommended
  1. Open the website using Google Chrome.
  2. Right-click anywhere on the page.
  3. Select Translate to your language.
  4. The page will reload automatically in the selected language.
Tip: If the translate option does not appear, click the Translate icon in the address bar.

Safari (iPhone / iPad / Mac)

  1. Open the website using Safari.
  2. Tap the aA icon in the address bar.
  3. Select Translate Website.
  4. Choose your preferred language.
Note: Safari translation is available on supported languages and newer iOS/macOS versions.

Mobile (Chrome Browser)

  1. Open the website in the Chrome app.
  2. Tap the three-dot menu at the top right.
  3. Select Translate.
  4. Choose your language.
Tip: If translation does not start automatically, scroll the page or refresh once.
Please note:
Translation accuracy depends on the browser’s translation engine. Some brand names, buttons, or technical terms may remain untranslated.

NEXTORA Spin Wheel

_spin_wheel
✅ Eligibility
Verified account required

Only verified users can spin the wheel.

🎟️ Spin Chances
Earn from purchases

Each successful purchase gives you 1 spin chance.

📍 Where
Spin Wheel Page

Open from menu / profile after login.

⚠️ Note
1 spin = 1 chance

Every spin consumes 1 available chance.

🖥️ Desktop
Steps
  1. Log in to your account, then make sure your account status is Verified.
  2. From the top menu, open Programs and click Spin Game.
  3. Check your Available Spins.
  4. Click Spin to play (each spin consumes 1 chance).
  5. Your result will appear on screen after the wheel stops.
Tip: If you don’t have spins yet, complete a purchase to earn 1 spin chance.
📱 Mobile
Steps
  1. Log in, then open Profile.
  2. Make sure your account is Verified.
  3. Tap More on the bottom menu, then select Spin Game.
  4. Confirm your Available Spins, then tap Spin.
Tip: Use a stable internet connection so the result can be confirmed properly.

How to Earn Spin Chances

Earn 1 Spin Chance per purchase
After you successfully complete a purchase, you’ll receive 1 spin chance. Your available spins will update automatically.
Verified users only
If your account is not verified, you won’t be able to spin. Please complete verification first.

Common Problems

Why can’t I play?
This feature is available for Verified users only. Please verify your account first.
No spin chances showing?
You need at least 1 Available Spin. Complete a purchase to earn a spin chance, then refresh the page.
Spin button doesn’t work / result not updating?
Try refreshing, switching network, or reopening the app. If it still happens, contact customer support.